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What to Look for in an Outsourced UX Designer

When you’re looking for a web development agency to handle your user experience design (UX), there are numerous things that you should consider. There are thousands of companies offering these services, but that doesn’t mean they all provide the same quality work. To choose the right company for your web site development, you’ll want to follow the steps below.

Define the Project First

Before you start to talk to agencies about your needs, you need to know the project inside and out. Determining your budget and the timeline for completion of the project are the two most important things to know ahead of time. You should also think about other priorities specific to the project so you can share them with agencies you speak with.

Check Reviews and References

There are review sites all over the Internet where you can learn more about other people’s experiences with a particular web development agency. Read good reviews, read bad reviews, and even read a few neutral reviews to ensure you have a good idea of what to expect. You should also ask for references and then go through the process of contacting them. Those who have worked with a company in the past will be able to give you information others will not.

Consider the UX Firm’s Processes

The best companies are going to be consistent in how they do things. This is how they manage to stay profitable and scale up from a small business. Consistency is only possible when using a well-engineered process that has been tested through time and use. This is true with UX design as much as with anything else. An agency working for numerous clients should have a reliable process in place to guarantee success while tracking progress and estimating timelines.

Don’t Forget About Important Soft Skills

Just as a web site development team should have creative and technical skills, they also should have solid soft skills. You can find out about communication skills by having a few conversations with the project lead. You should also consider contract terms that let you exit if things do not go as planned. Most of the time, soft skills are a given, but if a company simply isn’t going to work out, you need the option to choose a new company.

Ask About Specialty Resources Available

Sometimes you need something beyond UX for your project, and working with the same team to handle it can make things easier for everyone involved. Most knowledgeable firms will have a team of designers with different skills who can be used when needed. Some of these include things like visual design, workflow and functional design, user research, and content strategy. Most designers will be strong in a few of these areas, but not all of them.

If you’re ready to talk to a top web development agency for your UX design, the team at Deventor is prepared to get started with you. We can answer your questions and help you get on track to have your project started and finished before you know it.

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